FREE shipping on orders over $100

Shipping & Policies

Processing Time

Our products are handmade with love and your orders are lovingly packed too! We will process your order in 2-5 business days.

In a rush? Please contact us via email at cascadiasoap@shaw.ca and we will try our very best to accommodate you.

Delivery Time

Canada

Whether you're just outside Vancouver or all the way to The Maritimes, you're sure to get your all-natural skincare products in 4-8 business days. All Canadian orders ship with Canada Post and include a tracking number so you can conveniently watch your order make its way across our beautiful country.

U.S.

If you live in the U.S., you're in luck! Your order will be sent via USPS Priority Mail and will include a tracking number. USPS is very efficient, so you can expect to see your handmade skincare products arrive in just 2-6 business days. Make sure you breathe deeply while waiting.

International

We'd love everyone to have access to our unique skincare products! While you won't be able to checkout directly if you are ordering outside of Canada and the U.S., please contact us at cascadiasoap@shaw.ca to place your order. We have customers whom we ship to all over the globe, including the U.K., Australia, and all the way to Hong Kong.

Customer Satisfaction

Our priority was, is, and has always been customer satisfaction. We are here to serve you and to deliver our natural skincare remedies of the highest quality for soothing the most sensitive skins. If the customer ain’t happy, ain’t nobody happy! Cascadia’s products have been tested over decades. We are continuously improving our formulations to ensure our products meet your highest standards.

Due to the hygienic nature of our products, we are unable to accept returns or exchanges. Should you experience a problem or are unhappy with an item you've ordered, please email us within 30 days of your purchase at cascadiasoap@shaw.ca